Refund policy

Refund & Return Policy

Last updated: July 3, 2026

At Auravitia, we stand behind the quality of our products. Because our supplements are fulfilled on demand through our U.S. manufacturing partner Supliful (GMP-certified facilities), each order is produced specifically for you once it is placed. Please read this policy carefully before purchasing.

30-Day Satisfaction Guarantee

If you are not satisfied with your purchase, you may request a return within 30 days of delivery under the following conditions:

  • The product must be unopened, unused, and in its original sealed packaging (safety seal intact).
  • Opened bottles, partially used products, or items without the original seal cannot be accepted for hygiene and safety reasons, except in cases of defect, damage, or fulfillment error (see below).
  • To start a return, email admin@auravitia.com with your order number, a brief explanation, and photos of the unopened product(s) if requested.

Approved returns: Once your return is approved, we will provide return instructions. Unless the return is due to our error (wrong item, damage, defect), return shipping costs are the customer's responsibility. Refunds are issued to your original payment method within 5–10 business days after we receive and inspect the returned item.

Defective, Damaged, or Incorrect Items

If you receive a product that is damaged, defective, or not what you ordered, contact us within 30 days of delivery at admin@auravitia.com with:

  • Your order number
  • A clear photo of the product and packaging
  • A brief description of the issue

We will review your claim and, if approved, offer a full replacement or full refund at no additional cost to you. No return may be required for clearly damaged or incorrect shipments.

Lost or Undelivered Orders

If your tracking shows no delivery or your package is lost in transit, contact us within 30 days of the estimated delivery date. We will work with our fulfillment partner to confirm the status and, when applicable, ship a replacement or issue a full refund.

Order Cancellations

Orders enter production shortly after they are placed. We cannot guarantee cancellation once fulfillment has begun. If you need to cancel, contact us immediately at admin@auravitia.com with your order number. If the order has not yet entered production, we will cancel it and issue a full refund.

Non-Refundable Situations

We cannot offer refunds or replacements in the following cases:

  • Opened or used products (unless defective, damaged, or incorrectly fulfilled)
  • Buyer's remorse on opened items
  • Incorrect or incomplete shipping address provided at checkout
  • Unclaimed packages or refused deliveries
  • Customs duties, taxes, or import fees not paid by the recipient
  • Products restricted or rejected by customs in the destination country

If a package is returned to our fulfillment center due to an address error or because it was unclaimed, reshipment is available at the customer's expense once a valid address is confirmed.

Refund Processing

Approved refunds are processed to your original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or card issuer.

Fulfillment Partner

Auravitia products are manufactured and shipped from Supliful partner facilities in the United States. Supliful operates under GMP (Good Manufacturing Practice) standards. Auravitia is the merchant of record; all return and refund requests are handled directly through admin@auravitia.com.

Contact Us

Auravitia
Email: admin@auravitia.com
We respond within 24 business hours.

These statements have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease.