Refund policy

Refund & Return Policy

Last updated: October 13, 2026

30-day money-back guarantee

If Auravitia Magnesium Glycinate isn't for you, email admin@auravitia.com within 30 days of delivery and we will refund you in full, opened bottles included. You don't need to ship anything back and there is no restocking fee.

Include your order number and, if you like, a line on why it didn't work for you. The guarantee covers one refund per customer per product; subscription orders are covered the same way.

Damaged, defective or incorrect items

If your order arrives damaged, defective or not what you ordered, email us within 30 days of delivery with your order number and a photo of the product and packaging. We will send a free replacement or a full refund, whichever you prefer. No return is required.

Lost or undelivered orders

If tracking shows no delivery, or your parcel is lost in transit, contact us within 30 days of the estimated delivery date. Once the carrier confirms the loss, we ship a replacement or issue a full refund.

Cancelling an order

Orders are made to order and enter production shortly after they are placed. Email us as soon as possible with your order number: if the order has not entered production yet, we cancel it and refund you in full. Once it has shipped, you are still covered by the 30-day guarantee above.

Subscriptions

You can skip, pause or cancel Subscribe & Save at any time from your account. See our Subscription Policy for details.

Not covered

• Parcels returned because of an incorrect or incomplete address given at checkout, or refused or unclaimed deliveries (we can reship once a valid address is confirmed, at the customer's expense).

How refunds are paid

Approved refunds go back to your original payment method. Please allow 5–10 business days for it to appear, depending on your bank or card issuer.

Contact

Auravitia: admin@auravitia.com. We reply within 1 business day.